Device Ntpnp_pci0017 Windows 7 Driver
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I have been experiencing lots of BSODs in the past few weeks. The stop code is always 0x9F (driver_power_state_failure). I have saved four memory dumps from the past three days, and used WinDbg from the Windows SDK to compare them. The debugging details mostly look the same (see the bottom of this post).
Looking at the bucket IDs, it shows that nvlddmkm.sys has something to do with it. This is a driver from NVidia, and when I thought about it, the BSODs started appearing after updating my driver from version 325 to 347.
Always before such a BSOD comes up, I can see in Task Manager that the System thread (NT Kernel & System) uses up 25% of my 4-threaded CPU. After a few minutes, my PC becomes unresponsive in the most literal sense: the screen freezes. However: when I was Skype calling before a BSOD, I could still hear the other person while the screen was frozen. Another 8-10 minutes after freezing, the BSOD comes up.
I have already re-installed Windows from the manufacturer's restore partition. I also updated the NVidia drivers to the latest version (a few times, using clean installs).
I can provide the most recent dumps, minidumps or other info if needed.
PC specs:
- Acer Aspire V3-771
- Windows 7 Home Premium x64
- 8GB DDR3 RAM
- Intel Core i5-3210M 2.5GHz, Dual Core, 4-threaded
- Full HD LCD screen (1920x1080, 32bit, 60Hz)
- NVidia GeForce GT 650M
The following info has been Copy/Pasted from WinDbg. All 4 memory dumps looked the same, except for the stack trace. Internet explorer 11 exe file.
1 Answer
The error is generated by nVidia display driver. Instead of recovering from a crash, it crashes the whole system bus driver. Since system drivers cannot be user-altered, theres is nothing you can do directly to the driver.
You should use a stable, older driver like 332.21 or 325.x. Try to get the driver from your manufacturer's website, to make sure that it is compatible with your device. If you can, try to note the version number (in your case 311.00) and download it directly from the nVidia website not Acer's. OEMs tend to alter/customize drivers.
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Device Ntpnp Pci0002
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Scan performed on 4/26/2017, Computer: Lenovo 7358W12 - Windows 7 64 bit
Outdated or Corrupted drivers:11/20
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Device/Driver | Status | Status Description | Updated By Scanner |
Motherboards | |||
Toshiba TOSHIBA x86 ACPI-Compliant Value Added Logical and General Purpose Device | Outdated | ||
Mice And Touchpads | |||
Logicool Logitech Cordless Mouse (USB) | Corrupted By Ntpnp Pci0017 | ||
Usb Devices | |||
Microsoft Intel(r) 82371AB/EB PCI to USB Universal Host Controller | Corrupted By Ntpnp Pci0017 | ||
Sound Cards And Media Devices | |||
NVIDIA NVIDIA GeForce GT 540M | Up To Date and Functioning | ||
NVIDIA NVIDIA GeForce GT 635M | Corrupted By Ntpnp Pci0017 | ||
Network Cards | |||
SiS SiS 900 PCI Fast Ethernet Adapter | Up To Date and Functioning | ||
Keyboards | |||
Microsoft HID Keyboard | Corrupted By Ntpnp Pci0017 | ||
Hard Disk Controller | |||
Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C01 | Outdated | ||
Others | |||
Unibrain OHCI Compliant IEEE 1394 Host Controller | Corrupted By Ntpnp Pci0017 | ||
Point Grey Research Texas Instruments OHCI Compliant IEEE 1394 Host Controller | Corrupted By Ntpnp Pci0017 | ||
Panasonic MATSHITA DVD-RAM UJ-830Sa | Corrupted By Ntpnp Pci0017 | ||
Texas Instruments Texas Instruments PCI-4510 CardBus Controller | Up To Date and Functioning | ||
Texas Instruments Texas Instruments PCI7420 Integrated FlashMedia Controller | Up To Date and Functioning | ||
Point Grey Research OHCI-konformer Texas Instruments 1394-Hostcontroller | Up To Date and Functioning | ||
Cameras, Webcams And Scanners | |||
Canon Canon MP560 ser | Up To Date and Functioning | ||
Video Cards | |||
ATI ATI MOBILITY RADEON 9600/9700 Series | Corrupted By Ntpnp Pci0017 | ||
Input Devices | |||
Eastern Times USB-HID (Human Interface Device) | Up To Date and Functioning | ||
Port Devices | |||
Alcatel MT6235 | Outdated | ||
Monitors | |||
Sony Digital Flat Panel (1024x768) | Up To Date and Functioning | ||
Mobile Phones And Portable Devices | |||
Acer NOKIA | Up To Date and Functioning |